Unfortunately, distribution of cellphones are handled by the carriers so instead I went to a clothing retail store. The Store that I went to was Foot Locker at 34th Street and Herald Square.
I recieved a lot of "customer service" mainly due to the fact that I can't get the shoe myself by going downstairs to their stock room and picking it up. I am forced to interact with a sales associate. The reason why Footlocker has done this is because it forces customers to listen to what a sales associate has to say, so they can pitch the customer different products. Just like when you buy a car, the car dealer will try to convince you to buy the more expensive one or the one with more features. That's just the way it is.
In terms of how can they do better i think if the sales associates did less of trying to make me add socks and more of giving me advice on what different sneakers will feel like etc, it will be a better experience.
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